Refunds & Returns Policy

At shengchao.shop, we are committed to delivering high-quality products to our customers. However, we understand that sometimes things don’t go as planned. If for any reason you’re not completely satisfied with your purchase, we offer a straightforward 30-day return policy. You have 30 days from the date of receiving your item to request a return. Requests made after 30 days will not be eligible for a return.

Below are the terms and conditions that apply to returns and refunds for items purchased from our website.

1. Eligibility for Returns and Refunds

  • Defective Products: You are eligible for a return or refund if the product you received is defective, damaged, or has any manufacturing issues.
  • Wrong Product: If you receive a different product than the one you ordered, we will assist you in returning or exchanging it.

2. Return Timeframe

  • You must inform us of your intention to return an item within 30 days of receiving it.

3. Return Process

  • To initiate a return, please reach out to our customer support team at support@shengchao.shop. Provide the following details:
    • Your order number
    • The reason for your return
    • Relevant photos of the product (if applicable)
  • Once we receive your request, our team will evaluate it and send you the return address, along with a return shipping label, if applicable.

4. Conditions for Returns

  • Items must be returned in original condition, including all packaging, labels, and tags.
  • For hygiene and safety reasons, items showing signs of wear, use, or damage cannot be returned. We reserve the right to reject returns that do not meet these conditions.

5. Refund Process

  • Refunds will be processed within 1-2 business days once we confirm that the returned item matches the original description.
  • Refunds will be issued to the original payment method. Please note that the time it takes for the refund to appear in your account depends on your card issuer and may take 7-10 days.

6. Return Shipping Charges

  • No additional handling fees for returns.
    • If the return is due to an error on our part (e.g., incorrect items or quality issues), we will provide a full refund including the return shipping costs.
    • If the return is initiated by the buyer (e.g., due to personal preference or incorrect item/color selection), the buyer will be responsible for the return shipping fees.

7. Exchanges

  • If you wish to exchange your item for a different size or model, please specify your preference when contacting us. We will assist you throughout the exchange process, and there will be no extra handling or shipping charges for exchanges.

8. Order Cancellation

  • If you wish to cancel your order before it has been shipped, please contact us immediately. Once the product has been shipped, the standard return policy will apply.

9. Restocking Fee

  • We do not charge any restocking fees.

10. Contact Us

  • For any questions or assistance regarding returns and refunds, please contact our customer support team at support@shengchao.shop.

Note:

  • shengchao.shop reserves the right to update or modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these terms.

Company Name: BANG BRACELET LLC
Company Number: 4900150
Email: support@shengchao.shop
Phone: +1 315-297-6124
Website: https://shengchao.shop
Business Hours: 9:00 AM – 5:00 PM, Monday to Sunday (PST)